Category Archives: OTRS

The category “OTRS” has helpful notes about the leading open-source Help Desk and IT Service Management (ITSM) solution .

How to delete a config Item in OTRS ?

Posted on July 27, 2012 by Manas Behera

Delete Config item in OTRS. Continue reading →

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How to Create a Customer Company in OTRS

Posted on July 13, 2012 by Manas Behera

The description below uses the OTRS version 3.1.1. Here are the steps to add a new customer company in OTRS. 1. Go to “Admin” tab. 2. Under “Customer Management” section, select “Customer Companies”. It open up a new screen. 3.Under … Continue reading →

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How to create a new config Item in OTRS ?

Posted on June 18, 2012 by Manas Behera

How to create a new config Item in OTRS ? Continue reading →

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How to create a SLA in OTRS ?

Posted on June 18, 2012 by Manas Behera

How to create an SLA in OTRS Continue reading →

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Posted in OTRS | Tagged , , | 1 Comment